After more than 30 years in the web hosting industry, I've decided it's time to start enjoying a well-earned retirement. One of my biggest priorities has been making sure my customers continue receiving the same personal service and reliable hosting they've come to expect.

With that in mind, I'm pleased to announce that I've partnered with Jack Curtis of Zomex, an established web hosting company with over 17 years of experience.

Jack and I have worked together for many years, so this isn't someone I've only recently met. I've had the opportunity to get to know him, his business and his approach to customer service. I have complete confidence in his technical experience, professionalism and commitment to looking after customers.

After spending more than 30 years building this business and developing relationships with so many of you, it was incredibly important to me that I found someone I could personally trust to take over. I genuinely believe Jack is the right person to continue what I've built, and I'm very happy to be placing my customers in his care.

Jack will gradually take over the day-to-day management of your hosting services, and I'll be working closely with him throughout the transition to ensure everything runs smoothly.

What Does This Mean For You?

First and foremost, your existing hosting service, pricing and renewal dates will remain unchanged. There's no need to purchase a new hosting plan or make any changes to your existing agreement.

Our priority is to make this transition as straightforward as possible while continuing to provide the dependable hosting and friendly support you're familiar with.

Improved Hosting Infrastructure

As part of this partnership, we'll gradually move hosting accounts onto professionally managed infrastructure. This will provide several benefits, including 24/7 server monitoring, experienced server management and daily off-site backups of your website and email data.

We'll handle the migration of your website, databases and email accounts, carefully checking each account to minimise disruption. There will be no additional charge for this move.

You'll receive a separate email with details about your migration and any information or instructions you may need.

For most customers, the transition should be straightforward. However, some customers may need to update their email application settings or DNS records. If anything is required from you, we'll explain exactly what needs to be done and provide assistance.

A New Home For Your Hosting Account

Following your migration, your hosting account will be managed through zomex.com rather than bytemewebhosting.com.

You'll receive new login details for the Zomex client area, where you can manage your hosting services, view invoices, access support and find helpful documentation and tutorials.

Future Invoices & Billing

Future payments will be handled by Zomex (operated by Gold Fusion Ltd, based in the United Kingdom). Your existing prices will remain in USD, and your renewal dates and billing terms will be preserved.

During the migration, any invoices paid to Byte Me! Web Hosting will continue to be applied to your account as normal. Your services will remain active, and payments will continue to renew your services without interruption.

Once your account has been successfully migrated, all future invoices and payment requests will come directly from Zomex. Any existing automatic payments to Byte Me! Web Hosting will be cancelled to prevent duplicate payments. When you make your first payment through Zomex, a new automatic payment arrangement will be established for future renewals, where supported by your chosen payment method.

We will also be preserving all existing payment options, including PayPal, credit/debit cards, and payments by mail (check), so you can continue using your preferred payment method.

We're Here To Help

I understand how important your website and email services are, which is why Jack and I are taking a careful, gradual approach to this transition.

I want to personally thank you for your trust and support over the years. It's been a pleasure looking after your hosting needs, and I'm confident that Jack and Zomex will continue providing the level of service you deserve.

If you have any questions, please send us an email or email me personally at jack@zomex.com. I will be happy to help.

Best regards,
Tom Nelson & Jack Curtis
Byte Me! Web Hosting and Design / Zomex